Administration
Invoicing
Timing of invoicing
General qualifications
We will send you an invoice once we have processed your exam entry/amendment. We will issue invoices and credit notes:
- daily for exam entries
- weekly for exam amendments
Other services
We will issue invoices and credit notes weekly for:
- publications
- teacher support
- on demand qualifications
- Continuing Professional Development
Other Invoices and credit notes are issued periodically after completion of a service; for example Post results invoices are issued following completion of all requests for an examination series.
Content of invoicing
All invoices and credit notes will include:
- your account number or centre number
- your name or centre name
- your address or centre address
- our payment terms
- our contact details
Invoices and credit notes for general qualifications will also include:
- your EDI file reference
- volumes of entries
- entry codes
- unit price
We can also supply candidate number details on request.
Invoices and credits for other services will include any other details relevant to the charge such as date and event title for a course or full details of the service provided.
We retain a record of all invoices and credits for 7 years.
Payment
- Credit terms are only available to centres that are registered with us as AQA approved centres and have met our conditions which may involve a credit assessment.
- Credit terms may be withdrawn if you do not meet AQA’s payment terms.
- Payment of all fees is due within 30 days of the date of the invoice.
- Our preferred method of payment is BACS transfer. Please e-mail remittance advices to bacs@aqa.org.uk
- Payment cannot be withheld unless you notify the AQA accounts receivable department in writing within 14 days of receipt of an invoice. You must give full details of the amounts disputed and the reason for the dispute.
- If there is a dispute on an invoice, all items not disputed and any other invoices must be paid according to our usual terms.
- We reserve the right to refuse new entries/other service requests from a school/college with an undisputed overdue debt, outstanding at the time the new entry/service request was made.
Please e-mail argeneral@aqa.org.uk with any queries or copy invoice requests or write to: AQA Accounts Receivable department, Stag Hill House, Guildford, Surrey, GU2 7XJ