• What we do
• Policy development
• Unlocking Potential
• Our funding
• Our Executive Board
• Our Council
• Statements
• Child Protection Policy
• Customer Service Award Scheme
• Equal Opportunities Policy

Quality Management

We operate a Quality Management System which is certificated for ISO9001.2008. Details of the scope covered are set out on the certificate

Plain English

We are committed to improving the clarity and readability of all our written communication.

Child Protection Policy

An extract from our Child Protection Policy provides an introduction and overview to AQA's interactions with children and young people.

Customer Service Statement

We aim to offer schools and colleges an effective, responsive and supportive service. A Customer Service Statement has been published so centres know what they can expect from us.

Service Awards

We invite our customers to nominate individuals and teams for recognition where you have received exceptional customer service from them via our Customer Service Award scheme.

Environmental Policy Statement

Our Environmental Policy Statement describes AQA's ongoing commitment to reducing the environmental impact of our activities and promoting best practice.

Equal Opportunities Policy

AQA is committed to the promotion of equal opportunities for all. Our Equal Opportunities Policy extends to the treatment of everyone with whom we interact: job applicants, employees, exam candidates, part-time fee-earning personnel and visitors.

Health and Safety Management

We operate a Health and Safety Management System which is certificated for OHSAS 18001:2007. Details of the scope covered are set out on the certificate.

Health and Safety Policy Statement

Our Health and Safety Policy describes AQA's ongoing commitment to protecting the health, safety and welfare of our employees and other persons who may be affected by our activities.